Repair General FQAs
What types of phone repairs do you offer?
We offer a wide range of phone repair services including screen replacement, battery replacement, charging port repair, water damage repair, camera repair, speaker repair, and more.
Do you offer diagnostic services for phone issues?
Yes, if you’re unsure what’s wrong with your phone, we offer diagnostic services to identify the problem. Our technicians will thoroughly examine your device and provide you with a diagnosis and repair options.
What does the repair estimate include?
The repair price estimate includes both replacement parts and labor.
Am I expected to pay for the repair before or is payment due upon receipt?
Since every kind of repairs we perform is different, payment is due upon receipt.
What if replacement part is not available , Am I expected to pay upfornt for repair?
To confirm the repair and pre-order the part either you can drop off the device or can make 50% of deposit.
How long will the repair take?
Repair times vary depending on the complexity of the issue. Simple repairs such as screen replacements or battery replacements can often be completed within an hour, while more complex issues may take longer. Our technicians will provide you with an estimated repair time upon assessment of your device.
There are multiple issues with my device, do you offer repair bundles?
We do offer special price for replacing multiple parts on the phone .Please gives us a call at 1-902-412-2725 to discuss with a representative.
Do you use original manufacturer parts for repairs?
we use premium quality aftermarket parts that meet or exceed manufacturer specifications.
What if my phone is still under warranty with the manufacturer?
If your phone is still under warranty, we recommend contacting the manufacturer first to see if the issue is covered. If the repair is not covered under warranty or if you prefer not to go through the manufacturer, we can provide repair services outside of the manufacturer’s warranty.(Our repair services will void manufacturers warranty)
Do you offer mail-in repair services?
Yes, we offer mail-in repair services for customers who are unable to visit our location in person. Simply contact us to arrange for mail-in repair, and we’ll provide you with instructions on how to safely send us your device. (We have process for start mail-in repairs please check)
Can I sell my old phone to you?
Yes, we offer buyback or trade-in services for old phones in good condition. Bring in your old phone, and our staff will assess its value and provide you with a quote.
Do you offer a warranty on repairs?
Yes, we stand behind our repairs with a warranty. The length of the warranty varies depending on the type of repair and the parts used. Our technicians will provide you with warranty details specific to your repair during the assessment process. Generally most of our repairs come with 90 Days waranty, check with technician.
Will my warranty be voided if I have the iPhone repaired elsewhere?
In most cases, having your iPhone repaired by a third-party service provider may void our warranty for the repair. We recommend returning to us for any warranty-related issues to ensure that your repair is covered and performed by authorized technicians using quality parts.
Store Related
What types of electronics accessories do you offer?
We offer a wide range of electronics accessories including phone cases, screen protectors, chargers, cables, headphones, Bluetooth speakers, power banks, laptop bags, and more.
Are your accessories compatible with all devices?
While many of our accessories are universal or compatible with a wide range of devices, some may be specifically designed for certain models or brands. Our staff can assist you in finding the right accessories for your device please visit nearest location
Do you offer warranties on accessories?
Yes, we offer warranties on many of our accessories which is generally 15 Days. Warranty terms vary depending on the type of accessory and the manufacturer. Our staff can provide you with warranty details for specific products.(Warranties do not apply if product is used, damaged or opened)
Do you offere refunds on accessories?
No, We do not offer refund for accessories, We have replacement policy for 15 Days. (Terms & Conditions apply)
Do you offer discounts for bulk purchases of accessories?
Yes, we offer discounts for bulk purchases of accessories. Whether you’re buying for personal use or for your business, our staff can work with you to provide competitive pricing on larger orders.
Do you offer custom or personalized accessories?
Yes, we offer custom or personalized accessories such as phone cases with custom designs or personalized engravings. Contact us for more information on how to create your own custom accessories.
How can I contact customer support for questions about accessories?
If you have any questions or need assistance with our accessories, you can contact our customer support team via phone, email, or live chat. We’re here to help!
Screen Replacement
I dropped my phone , It displays but now it is unresponsive to touch. Does Screen repair fix this issue?
Yes , Since the digitizer is responsible for touch functionality and its replaced as part of the screen.
Water Damage
Can you repair water-damaged phones?
Yes, we offer water damage repair services. It’s important to bring in your water-damaged phone as soon as possible for the best chance of successful repair. Our technicians will assess the extent of the damage and provide you with repair options. There might be chances of more damage to your phone. For better assessment we would recomend checking with techinician in-store.
Does the liquid damage service include logic board replacement?
If the logic board has been inreversibly damamged with liquid , we would not be able to repair it.
Back Repair
What does the iPhone back repair warranty cover?
Our iPhone back repair warranty typically covers the specific repair performed on the back of your iPhone. This includes the replacement of the back glass or housing due to damage, cracks, or other issues. Warranty coverage may vary depending on the type of repair and the terms provided at the time of service.
What is not covered by the iPhone back repair warranty?
Our warranty for iPhone back repairs typically does not cover accidental damage, misuse, tampering, or any damage unrelated to the original repair service performed on the back of the device. Additionally, the warranty may be voided if there is evidence of physical damage or water damage that occurred after the repair.
Online Store FAQs
What types of electronics accessories do you sell on your online store?
Our online store offers a wide variety of electronics accessories, including phone cases, screen protectors, chargers, cables, headphones, Bluetooth speakers, power banks, laptop sleeves, and more.
Do you offer free shipping?
Yes, we offer free shipping on orders over a $150 amount. Check our shipping policy for details on eligibility and delivery times.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Rest assured, our payment processing is secure and compliant with industry standards.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions on our electronics accessories. Keep an eye on our website or visit our store for more details.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your accessory for any reason, you can return it within a specified timeframe for exchange.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimated delivery date.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. During checkout, you can enter your address to see available shipping options and costs.
How can I contact customer support if I have questions or need assistance?
If you have any questions or need assistance with your order, our customer support team is here to help. You can reach us via email, live chat on our website, or through our contact form. We strive to provide timely and helpful support to all our customers.
FAQs for Phones
What types of phones do you sell?
We offer a wide range of smartphones from various manufacturers including Apple, Samsung, Google, Huawei, and more.Contact us for more deatils.
Are your phones brand new or refurbished?
We sell both brand new and professionally refurbished phones. Each product listing will specify its condition. Contact us for more deatils.
Can I trade in my old phone for a discount on a new purchase?
Yes, we offer trade-in options for qualifying devices. You can check the trade-in value of your old phone on our website or inquire with our customer service team.
How do I transfer my data from my old phone to the new one?
We provide assistance with data transfer services in-store. Our staff will help you transfer contacts, photos, apps, and other data from your old phone to the new one securely.
Can I purchase accessories such as cases and screen protectors with my phone?
Yes, we offer a variety of accessories including cases, screen protectors, chargers, and more to complement your phone purchase.
Are your phones unlocked for use with any carrier?
Yes, unless otherwise stated, our phones are unlocked and can be used with any carrier worldwide.